We want you to be happy with every order. Because we sell products intended for personal use, some items cannot be returned once opened, for health and safety reasons. Please read the details below.
What Can Be Returned
- Unopened, unused items in original packaging within 14 days of delivery.
- Items that arrive damaged or defective.
- Incorrect items sent by us.
What Cannot Be Returned
- Opened or used consumable products, for health and safety reasons.
- Final sale and clearance items.
- Gift cards and memberships.
Damaged Or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with your order number and a photo. We will make it right with a replacement or refund.
How To Start A Return
Email support@usasmokeclub.com with your order number and the reason for the return. Approved refunds are issued to your original payment method after we receive and inspect the item.
