Frequently Asked Questions

Once you place an order for local delivery, your order is picked up at our hub (the driver photographs it for your confirmation), and a driver brings it directly to your door. You can track your driver in real time on our GTA/Vice City-style live map. When the driver arrives, they'll scan your ID, you'll check off your itemized order list, and sign to confirm delivery.

Local delivery is available to registered members only. Guests cannot use local delivery, you'll need to create a Free Member account first (it's $0). Free Members get standard delivery pricing. Smoke Pass members get reduced delivery over a minimum order amount, plus priority and late-night delivery perks.

Most local deliveries within the zone arrive same-day. Order before the daily cutoff for same-day service. Smoke Pass members get priority windows and faster estimated delivery times. You'll see a live ETA on your tracking map.

Yes! Every local delivery includes a live, Vice City-style map where you can watch your driver move in real time. You'll get notifications at every step: order placed, hub pickup (with photo), en route, ID check, and delivered.

For customers outside the delivery zone (or who prefer it), we offer standard shipping on eligible products, typically 2–5 business days. Guests can use standard shipping without an account.

Your local delivery fee is based on distance, how far you are from our shop, and shown at checkout before you pay. Orders over $50 deliver free, and Smoke Pass members get an extra delivery discount.

Someone 21+ with a valid ID must be present to receive the order, we can't leave it at the door or hand it to a minor. If no one's available, your driver will reach out and the order may be rescheduled.

At checkout, enter your delivery address. Our system automatically checks if you're within the 50-mile radius from our Miami hub. If you're in the zone, local delivery will be available. If not, you can use standard shipping instead.

Our 50-mile radius covers a huge chunk of South Florida, including Miami, Miami Beach, Fort Lauderdale, Hollywood, Hallandale Beach, Aventura, Pembroke Pines, Davie, and surrounding areas. If you're within 50 miles of our Miami hub, we've got you.

Yes, always. Your driver will scan your government-issued ID at the door to verify you're 21+. You must be present to receive the order. If no valid ID is presented or the recipient is underage, the order cannot be released.

Age verification at signup keeps our platform compliant and safe. When you create your account, we verify your date of birth. This combined with the ID scan at delivery ensures only verified 21+ customers can order.

At delivery, after your ID is verified, you'll review an itemized list of everything in your order. You check off each item to confirm you received it, press "Yes" to confirm, then sign. This protects both you and Soflo and ensures your order is complete and accurate.

Before your order leaves our hub, the driver takes a photo of your packed order. You'll receive this photo as a notification so you know exactly what's coming and that it was handled properly from the start.

A Free Member account ($0) unlocks local delivery, rewards (100 🦩 per $1), order tracking, saved addresses/payments, and referrals. Smoke Pass ($19.99/mo) is a premium upgrade that adds member pricing on everything, reduced delivery, DOUBLE Flamingos, exclusive drops, and priority + late-night delivery perks.

No, guests can browse and buy products for standard shipping without an account. But to access local delivery, rewards, and saved info, you'll need a Free Member account. To get member pricing and reduced delivery, upgrade to Smoke Pass.

Smoke Pass is $19.99/month. For most members who order more than once a month, it pays for itself quickly through member pricing and reduced delivery alone.

Yes. Cancel anytime from your dashboard, no fees, no commitment. You'll keep your benefits until the end of your current billing period.

You earn 100 Flamingos for every $1 spent as a Free Member. Smoke Pass members earn 200 per $1. You also earn bonus Flamingos from simple one-time quests like verifying your account, your first order, referrals and reviews. Flamingos are added automatically after each order.

Redeem Flamingos for money off, free products, delivery credits, store credit, exclusive merch, mystery items, and even free months of Smoke Pass. See the full rewards catalog on our Rewards page.

Flamingos don't expire as long as your account stays active. Keep ordering and your Flamingos stick around.

Redeem your Flamingos online from your dashboard or in store at any SoFlo Smoke Club location, just give the cashier your phone number or email (or show your member code) and they'll take it right off your purchase.

Your live balance, history, and in-store member code are all in your member dashboard under Rewards Wallet.

We accept all major credit and debit cards through our secure checkout. You must be 21+ and your details must match a verified account.

Yes. Every payment runs through an encrypted, PCI-compliant checkout. We never store your full card details on our servers.

Applicable Florida sales tax is calculated automatically at checkout based on your delivery address.

Yes, add a tip at checkout or after delivery from your live tracking page. 100% of tips go straight to your driver.

Always. We source everything from trusted, authorized brands and distributors, no counterfeits, no knockoffs. What you see is exactly what you get.

We move product fast and restock often, so you're getting fresh, top-shelf items, not stuff that's been sitting around for months.

Most popular items get restocked regularly. Some exclusive drops are limited, when they're gone, they're gone.

You can cancel a local-delivery order from your tracking page before we start preparing it. Once a driver is on the way, contact support right away and we'll do our best to help.

For health and safety reasons, opened or used products can't be returned. If something arrives damaged, incorrect, or defective, contact us within 48 hours and we'll make it right. See our Returns Policy for full details.

Tap the account icon in the header to create a free account or log in. New accounts use a secure email code, no password to remember. Your dashboard has your orders, rewards, subscriptions, and saved info.

Reach us anytime at support@usasmokeclub.com or (786) 877-1840, or through our Contact page. We're happy to help with orders, delivery, memberships, and anything else.